General Terms and Conditions

1. Introductory provisions

This document contains general terms and conditions that govern the rights and obligations between the seller and the customer when purchasing goods from the e-shop www.oneidentityapparel.cz. Please read these terms and conditions carefully before placing an order.

2. Seller identification

Seller:

ONE IDENTITY APPAREL

Email: oneidentity@seznam.cz

3. Subject of the transaction

The subject of these terms and conditions is the sale of goods offered on the e-shop www.oneidentityapparel.cz, including information on prices, availability, payment methods, delivery, complaints and returns of goods.

4. Conclusion of the contract

The contract between the seller and the customer arises when the customer orders goods via the e-shop and the seller confirms receipt of the order by sending an e-mail.

5. Price and payment

All prices of goods are listed including VAT, unless otherwise stated.

Payment methods:

• By bank transfer

6. Shipping and delivery

The goods will be delivered to the address specified by the customer when placing the order. Shipping is provided by Zásilkovna.

Delivery takes place within 30 working days from order confirmation.

The shipping cost will be displayed to the customer during the ordering process.

7. Withdrawal from the contract

The customer has the right to withdraw from the contract within 7 days of receipt of the goods, without giving a reason. To withdraw from the contract, it is necessary to contact us by e-mail at oneidentity@seznam.cz and inform us of the decision to withdraw.

The goods must be returned undamaged and in their original packaging.

8. Complaints

The customer has the right to make a complaint in the event of a defect in the goods. Complaints are submitted via e-mail to oneidentity@seznam.cz. The complaint will be handled in accordance with applicable legal regulations.

9. Protection of personal data

Personal data of customers is collected only for the purpose of processing the order and for communication with them. This data will not be transferred to third parties, except for shipping services, such as Zásilkovna. The customer has the right to access this data and correct it in accordance with applicable legal regulations.

10. Final provisions

The seller reserves the right to change these terms and conditions without prior notice. Customers will be informed about changes to the terms and conditions on the e-shop website.

These terms and conditions are valid from 22.3.2025